Terms and Conditions

Terms & Conditions

Please read the Terms & Conditions carefully. By registering for the Mailagents.uk panel, you agree to the Terms & Conditions. It is essential for us to build an open and transparent business relationship with our Mailagents panel. In order to accomplish this, it’s important that you understand and agree with the rules and regulations stated in this document.

The official Service Quality measurement is conducted by Spectos and its Mailagents panel. The aim of our survey is to improve Royal Mail’s service to households, businesses, and communities. To this end, we conduct test mailings. These help us record and monitor the process of a mail item from the sender to the recipient.

Parties of the Terms & Conditions

These are the Terms & Conditions between you and mailagents.uk – a service of Spectos GmbH, Spectos U.K. Ltd, Chantry House, High Street, Coleshill, Birmingham B46 3BP, United Kingdom as the operator of the panel platform.

Amendment of the Terms & Conditions

We may need to amend the Terms & Conditions, which you will be notified of in a timely manner. If you do not agree with the amended Terms & Conditions, you can file your disagreement within two weeks of receiving the changes. If we do not hear from you within those two weeks, we will conclude that you agree with the Terms & Conditions.

Start as panellist

Please be mindful that your participation in our surveys and studies is voluntary and you may withdraw at any time. To be accepted as a panellist, you will have a series of questions to answer. After you have answered the questions, you will be notified if you qualify to participate in our studies or surveys. Qualifying panellists will receive the link to the registration form. Please ensure you complete all the sections, fill it out completely and click on “Submit". This completes the registration process.

Your account is personal. Do not share the data with other people.

Your panellist´s rewards and conditions of participation

As a successfully registered panellist, we will invite you to our surveys and studies as the need arises. We will determine which surveys and studies you can participate in. For some surveys or studies, initial training will need to be completed prior to participating.

You will be given tasks as part of the studies or surveys. When you complete the tasks, please follow our guidelines and be honest and accurate in the information you provide. If you were late doing the task, let us know. You will receive rewards for your participation. These are dependent on you completing the tasks as agreed. The details of the rewards will be explained to you each time you are invited to participate in a survey or study. If you decide to participate in the survey or study, we will assume that you agree to the reward. When your participation in the survey or study ends, you will no longer receive rewards associated with that survey or study.

Data protection

For some tasks, you may receive the names and addresses of other panellists, and other panellists will receive your name and address on pre-prepared envelopes. You must treat this information as confidential. Do not share this data and dispose of it safely once the task is done.

Termination of participation in our panel

You may terminate your participation in our panel in writing at any time. If you are currently participating in a survey or study, we ask that you complete all open tasks assigned to you. Due to the lead times in preparing test items, there could be a delay of up to two weeks in receiving test items in test packages or individually. As a sending, receiving or a sending & receiving panellist, and by accepting these Terms & Conditions you agree to continue all tasks for up to 14 days after the termination notice.

Spectos may terminate your participation immediately under the following conditions:

  • You do not comply with the Terms & Conditions.
  • You do not perform the tasks required for the surveys or studies.
  • Spectos loses the right to process and use your information or, if applicable, personal data.

Disclaimer

We shall be liable only for intent and gross negligence. In the case of damage caused by reliance, we shall only be liable for the foreseeable damage typical for the contract. The exclusion of liability shall not apply in the event of injury to body, life and health.

Trademarks

Royal Mail, the Royal Mail cruciform, Parcelforce Worldwide and the Parcelforce Worldwide logo are registered trademarks of Royal Mail Group Limited or its related companies in the United Kingdom and other countries.