Mailagents – Help improve the services of Royal Mail!

Royal Mail Quality of Service Study

Would you like to help improve the service Royal Mail provides to you and to people and businesses across the UK? Join our Mailagents panel and earn attractive rewards by helping us monitor the postal services of Royal Mail.

Royal Mail’s official Quality of Service Measurement is carried out by Spectos and its Mailagents panel. (see Letter of Authenticity)

Royal Mail Quality of Service Study

Would you like to help improve the service Royal Mail provides to you and to people and businesses across the UK? Join our Mailagents panel and earn attractive rewards by helping us monitor the postal services of Royal Mail.
Royal Mail’s official Quality of Service Measurement is carried out by Spectos and its Mailagents panel. (see Letter of Authenticity)

Mailagents: Who are we and what we do

By participating in this study, you will be helping Royal Mail improve its service to homes, businesses and communities. Mailagents panellists are tasked with sending and receiving test items and reporting on them. Please watch this short video to understand the requirements for posting and receiving panellists.

How will I be rewarded?

As a thank you for your participation in the Royal Mail survey, you will receive points that you can redeem to obtain a variety of exciting rewards. These include shopping vouchers for premium partners such as Amazon, Spotify, Costa, adidas, Marks & Spencer, Tesco, Apple, and many more! On top of this, you will receive 1st class stamp packs from Royal Mail once a month. 

Watch our videos for private panellists and business panellists to learn more about how you will be rewarded, and take a look at our premium partners. 

Ready to join our postal panel
and become a Spectos Mailagent?

Join the official Royal Mail Quality of Service Study carried out by Spectos. You can apply to become a Mailagent in 3 steps:

1. REGISTER
THROUGH THIS WEBSITE
open form

2. RECEIVE
A HELLO LETTER
watch video

3. ACTIVATE
YOUR ACCOUNT
watch video

This is where the journey begins!

Get started!

To prepare you perfectly for the project, you can find helpful beginner tutorials here.

Any further questions?

Here you can find a summary of the most frequently asked questions.

Join the Mailagents panel today!

You are only a few clicks away from joining the Spectos Mailagents panel.
Please fill out the following form.

Want to check our credentials?

Please see the letter of authenticity from Royal Mail.